Shipping policy
Shipping Policy
At UrbanStride Apparel, we are committed to providing a smooth and reliable shopping experience. Please read our shipping policy before placing your order.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
During holidays, sales events, or peak seasons, processing time may take slightly longer. Once your order has been shipped, you will receive a shipping confirmation email with tracking information if available.
Shipping Time
Estimated delivery time is usually 7–21 business days, depending on your location, shipping carrier, customs clearance, and local delivery conditions.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to weather, customs inspections, carrier delays, public holidays, or other circumstances beyond our control.
Shipping Areas
We currently ship to selected countries and regions. Available shipping options and estimated delivery times will be shown at checkout.
Shipping Fees
Shipping fees are calculated at checkout based on your order destination, shipping method, and order value.
From time to time, we may offer free shipping promotions. If your order qualifies for free shipping, it will be shown at checkout.
Order Tracking
If tracking is available, you will receive a tracking number by email after your order has shipped.
Please allow 2–5 business days for tracking information to update after the package has been dispatched.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
UrbanStride Apparel is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update it before the order is shipped.
Lost or Delayed Packages
If your package is significantly delayed, please contact us and we will help check the shipment status.
UrbanStride Apparel is not responsible for delays caused by customs, carrier issues, incorrect addresses, or events outside our control. However, we will always do our best to assist you.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country or region.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact us within 7 days of delivery.
Please include your order number and clear photos of the damaged item, packaging, or any related issue. We will review the situation and provide a suitable solution.
Contact Us
If you have any questions about shipping, please contact us at:
Email: support@yourstore.com
Thank you for shopping with UrbanStride Apparel.